NEW Colour Blow-dry Policy
The team at Sally Adams is dedicated to providing our guests with the very best personalised service and experience we can. We love what we do and believe in the integrity of our craft. Working under the restrictions that Covid has imposed upon us focused our attention on ‘how we work’. Even before Covid restrictions forced us to change things, the complimentary rough dry service has long been a source of anxiety for both our guests and our Team. It is a complimentary service that we cannot always deliver which on occasion has led to disappointment and frustration. Therefore, in order to offer our guests the professional and consistent service they deserve, as a Team we feel it is time to remove this source of frustration and discontinue our complimentary rough dry service.
Moving forward, to ensure the best possible care and results from your colour, we recommend and encourage that colour appointments be booked with the additional service of a Blow Dry or Cut & Blow Dry. For colour bookings ONLY and if your hair is of standard thickness, texture and length please ask if an Express Blow Dry might be suitable. Express Blow Drys will need to be approved by your chosen service provider.
If you do not wish to book an additional service the Front of House Team can offer advice about leaving with towel dried hair. Your Colour Technician will also offer advice on the application of a complimentary conditioning treatment prior to leaving. Some guests bring their own turban to leave in, others prefer our disposable turbans. Also available in our retail area (and in keeping with our environmental concerns) are upcycled ‘Tentree Scrunchies’ which are a great way to start and assist the drying process.
We all work very hard to provide a positive and welcoming environment for our guests. We appreciate that the withdrawal of the complimentary rough dry may be a disappointment for some but it will enable us to focus on providing a more professional service. Change is not always welcome but this has been a decision supported by all the Team to provide a more reliable and consistent service and remove the disappointment of the complimentary service not being available.
We are always open to feedback so please direct any questions about this or any of our policies or procedures to firstname.lastname@example.org.