Covid 19 Policy

Covid 19 Pandemic

In light of the current and on-going COVID-19 pandemic, we wanted to update you on the changes we have made and the new procedures we have put in place in the salon and spa. All the measures are to enable us to welcome you back to the salon in as safe an environment as possible. Above all else your health and well-being, and that of our team, is our main priority.

Arrival at the salon & spa for your appointment.

  • We have introduced a sanitation-station on entry to the salon with hand sanitiser – please use this as you enter the salon. We will also provide hand sanitiser at each styling station. In addition, we will be using thermal infrared thermometers to check on guests’ temperatures when they arrive.
  • We request that you wear your own face mask/covering at your appointment. We recommend ones that have over-the-ear loops to enable us to carry out your service with as little inconvenience as possible. We suggest you bring in a spare mask/covering in case your mask gets wet during your shampoo or colour inadvertently gets on your original mask/covering. Please note that all our team will also be wearing masks.
  • While you will still receive your re-confirmation text 48 hours in advance, where possible we ask that you call ahead of your appointment time, ideally 24 hours in advance, to arrange pre-payment. This will reduce waiting time in the salon before departure and avoid unnecessary congestion around the front desk and reception area. If we are unable to facilitate pre-payment, we would prefer ApplePay/Google Pay/Samsung Pay or other contactless payments where possible. We ask that you refrain from using cash. The Team are always grateful for any gratuities that you may choose to give and we can now facilitate such gratuities by card. All gratuities go entirely to the staff you nominate.
  • In keeping with our strict hygiene protocols, we have removed hard-copy magazines from all areas of the salon and spa. Instead, while in the salon, you will have complimentary access to all the same titles (and more) which can be read on your own phone/tablet digitally using our secure new Guest Wi-fi Network.
  • We ask that all guests arrive for their appointments alone and punctually. We will do our best to accommodate arriving guests but please do not arrive too early for your appointment as you may be asked to return later. Sadly, for the time being, we will not have the waiting space for guests to bring friends/family. Please do not arrive late. While we are working under the coronavirus restrictions, we simply will not have the flexibility to accommodate late arrivals. Please refer to our cancellation policy
  • Please only bring one handbag. We regret we will be unable to accept any bags at reception. Your bag will be with you either on your lap or on the floor by your chair. To keep all areas of the salon as clean as possible please do not place your bag up on the work surfaces of our styling stations.
  • Please refrain from arriving with jackets or coats unless you can put them in your bag. To minimise the potential for cross-contamination with guest gowns/towels etc that we keep in our wardrobe, we will not be able to take any guest’s items of clothing.
  • We will continue to offer guests refreshments made in house. Please note that these will all be made and served wearing disposable gloves. If you arrive with any disposable cups/food wrappers etc, we ask that you kindly take them away with you when you leave.

Changes in the Salon & Spa.

  • We have developed further our meticulous sanitising and cleaning procedures. We will be sanitising styling stations, pedicure and manicure areas before and after each appointment.
  • We will continue to use disposable towels and gowns while staff will be using disposable gloves for every individual service. Please be aware that the disposable gowns are obviously not as robust as our regular gowns. It would help if whatever you wear to the salon was not too ‘bulky’ around the neck and, just in case of ‘accidents’, not your most precious top!
  • We have reduced the number of styling chairs in the salon to self-distance as much as possible.
  • There are some areas of the salon that make distancing tricky. Therefore, we have installed glass screens between the backwash chairs, at the front desk, reception area and in the spa between the pedicure chairs and also at the manicure station.
  • Each styling station has its own Barbicide disinfecting jar. All equipment will be sanitised after every use. Every team member has recently passed two separate Barbicide courses – one specific to dealing with the Covid virus - to ensure they work to very strict sanitisation and infection control protocols.
  • Our team will be temperature checked each morning and during the day and will also be adhering to all government recommendations in respect of self-isolation if it proves necessary. We ask our guests to do likewise and also for your patience and understanding if we need to reschedule your appointment.
  • If you would like to purchase products only, please call the salon on 01932 865454 or email and place your order. We need to take your payment over the telephone and will have your order ready the next day (or earlier if possible) for collection.
  • To book an appointment and to assist us and other clients in respecting social distance, we would ask that you the email or call the salon. Please be aware that the phone lines may be very busy. Your appointment will be dealt with in a timely manner and one of the team will confirm arrangements.
  • All testers have been removed from our retail area. We hope to replace them at some point in the future. This includes make-up and nail products.
  • We very much look forward to welcoming you all back to the salon. Regrettably all these measures and precautions come at a cost and until we are able to return to a more ‘normal’ way of working every appointment will incur a COVID-19 surcharge of £3.50 per visit.

    As always, community works best when we band together to help each other. During this time, we will do everything in our power to keep our clients and our team safe. Thank you for co-operation, take care and stay safe!