Located in the heart of Cobham, Sally Adams Aveda Lifestyle Salon & Spa is proud to be part of the globally renowned Aveda brand. We offer a unique, ethically conscious approach to hair, health, and beauty, setting ourselves apart through a commitment to high standards, exceptional guest care, and top-tier professional services.

After nearly 18 years of delivering expert treatments and cultivating a loyal client base, we are expanding our team and looking for an enthusiastic, organised, and client-focused Salon Coordinator / Front of House Coordinator to join us.

About the Role:

As a key member of our team, the Salon Coordinator / Front of House Coordinator ensures the smooth daily operation of the salon and spa. This role bridges the front desk and the service team, delivering outstanding guest experiences while maintaining a clean, welcoming environment. You’ll be responsible for delivering first-class customer service, supporting service providers during treatments, maintaining salon cleanliness, managing guest appointments, and upholding the Aveda brand experience.

Key Responsibilities Salon Coordinator Duties::

• Coordinate daily schedules and team break times with Front of House.
• Conduct daily stock checks and replenish backbar supplies.
• Support service providers with shampooing, hot towel rituals, Hair Spa services, stress-relieving rituals.
• Maintain the appearance of spa treatment rooms, manicure/pedicure stations, and guest areas.
• Deliver Aveda Sensory Experiences and rituals to all guests.
• Actively participate in the Salon Coordinator and Front of House training programme.
• Attend internal meetings, Aveda-sponsored training sessions, and professional development events.
• Be knowledgeable about all Aveda retail products to assist guests on the salon floor.

Front of House Duties:

• Answer phone calls and handle enquiries, bookings, and cancellations efficiently.
• Schedule appointments according to staff availability and salon procedures.
• Greet all guests warmly and offer refreshments and reading materials.
• Assist retail guests with product advice and sales.
• Communicate any changes in guest bookings to the team promptly.
• Handle bill payments, gift vouchers, and maintain accurate daily cashing-up reports.
• Keep the reception desk and retail area clean, tidy, and visually appealing at all times.
• Follow Health & Safety and Fire Safety protocols.
• Assist in resolving client concerns professionally, escalating to the Salon Manager when needed.
• Contribute to achieving salon sales targets through exceptional service and upselling.
• Act as a Salon & Spa Key Holder.
• Provide flexibility to work evenings, weekends, and attend necessary training.

What We’re Looking For

We’re seeking someone with a passion for customer service, a positive attitude, and a high attention to detail. To succeed in this role, you should demonstrate:

• Excellent communication and interpersonal skills
• A proactive and flexible approach to work
• Strong organisational abilities and time management
• A commitment to professionalism, reliability, and guest satisfaction
• A collaborative spirit with a willingness to support the team
• Confidence and poise under pressure
• High personal grooming and presentation standards

Experience required:

• Previous experience in a customer-facing role is essential
• Prior front-of-house or salon/spa experience is highly desirable
• Familiarity with Aveda products or services is a plus but not required
• Previous experience using salon/spa software highly desirable

Why Join Us?

We offer:

• A full induction and structured training programme
• Ongoing development at the Aveda Academy in London
• A vibrant, supportive work environment
• Career progression opportunities
• Perks of working in a luxury salon and spa setting

How to Apply

If you feel you’re the right fit for this exciting opportunity, please send your CV and a covering letter explaining why you’d be a great addition to our team to Alison