Sally Adams Aveda Lifestyle Salon & Spa is in the heart of Cobham. Aveda Lifestyle Salons and Spas are a unique concept providing a fresh model for a Hair, Health & Beauty Salons. They combine the strong, ethical global brand presence of Aveda with products and services that surpass the competition.

After nearly 16 years of being open, we have a very loyal and dedicated clientele. High standards of customer service and professionalism are top on the list of priorities as we want to ensure that all our salon guests enjoy the full Sally Adams and Aveda experience.

Position Summary:

To assist Front of House with offering excellent customer service in all areas of the Salon and Spa, ensuring the smooth co-ordination between front of house and the service providing teams. To assist service providers as needed by shampooing guests, carrying out stress relieving rituals, Hair Spa treatments and Hot Towel procedures and, where appropriate, blow drying, finishing guests, turning around treatment rooms and manicure/pedicure chairs.

Maintain the appearance of the salon by carrying out housekeeping duties on a timely basis, including tidying work stations, the backwash and replenishing disposable and hot towels.

Participate in and complete the Coordinator and Front of House Training Programs.

Coordinator Responsibilities:

• Confirm daily schedule with Front of House.
• Schedule assistant/coordinator zones and lunches.
• Complete coordinator stock check list and restock back bar as needed in line with Sally Adams procedures.
• Ensure all areas of the salon and spa are kept clean and tidy at all times.
• Meet and greet guests and offer refreshments and magazines.
• Follow Sally Adams gowning-up procedures.
• Provide excellent customer service to all salon and spa guests.
• Ensure that all guests receive Aveda Sensory Experiences and Rituals.
• Carry out patch tests as directed in line with Sally Adams and Aveda procedures.
• Participate in and complete the Coordinator and Front of House Training Program to excellent standards.
• Attend all salon meetings, Aveda-sponsored classes, functions, and events as required or directed by Sally Adams LLP for professional development.
• Become knowledgeable about all Aveda retail products in order to assist guests in the salon and on the salon floor.
• Comply with Sally Adams polices and procedures.
• Demonstrate flexibility to work shifts/late nights/weekends and attend training in line with the needs of the business.

Front of House Responsibilities:

• Taking all telephone calls quickly and efficiently, dealing with enquiries, bookings and cancellations in an appropriate manner.
• Arranging appointments appropriately based on staff availability. If guests cannot be accommodated at their requested time/day, offer a satisfactory alternative and add to the salon waiting/cancellation list.
• Contacting guests if alternative arrangements need to be made.
• Meet and greet guests and offer refreshments and magazines
• Follow Sally Adams gowning-up procedures.
• Provide excellent customer service to all salon and spa guests.
• Become knowledgeable about all Aveda retail products in order to assist guests in the retail area.
• Communicate efficiently with team members for guests arrivals or change to their schedule.
• Be aware of all salon and spa guest procedures.
• Handling bill payments and gift voucher sales.
• Ensure Reception desk is clean and tidy at all times.
• Ensure Retail area is clean and tidy at all times.
• Comply with all Health & Safety procedures including Fire Safety.
• Maximise the sales and profit opportunities of the Salon to achieve targets.
• Cashing up accurately and reporting to Salon Manager.
• Diffuse client complaints ensuring, where appropriate, help is sought from Salon Manager
• Participate in and complete the Front of House and the Salon Coordinator Training Programs to excellent standards.
• Attend regular staff meetings
• Salon & Spa Key Holder.

We are open 6 days a week and due to continued growth and demand, we are now looking to extend our Salon Coordinator/Front of House team to ensure a professional, high level of customer service at all times.

If you possess these attitudes, skills, behaviours and values and feel that this position is what you are looking for, please complete the form below with a covering letter and up to date CV. Having Salon & Spa Front of House experience would extremely advantageous but not essential as is any experience working with Aveda. This position is for 3-4 days a week to include working every Saturday.

Please note that Alison, Business Manager is on Annual Leave 1st-8th May but will get back you upon her return.